Privacy Policy
Manowai Rituals | Last updated: April 2026
Manowai Rituals ("we", "us", "our") is located in Palm Beach, Queensland, Australia. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information you provide when booking, enquiring, or communicating with us. This may include:
- Name, email address, and phone number
- Date of birth and health information relevant to your treatment
- Booking and appointment history
- Payment information (processed securely via third-party platforms)
- Photos taken for treatment assessment and result tracking, with your consent
- Communications you send us via email, phone, or social media
2. How We Use Your Information
We use your personal information to:
- Provide and manage your treatments and appointments
- Send appointment confirmations, reminders, and aftercare instructions
- Respond to your enquiries
- Comply with legal and regulatory obligations
- Improve our services
- Send promotional communications, where you have consented
We will not use your information for any purpose not disclosed here without your consent.
3. Health Information
Certain treatments require us to collect sensitive health information, including medical history and skin condition details. This information is collected only where necessary for your treatment and is handled with the highest level of care and confidentiality.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Third-party booking and payment platforms used to deliver our services
- Our accountant or legal advisors, where required
- Government or regulatory bodies, where required by law
Any third parties we engage are required to handle your information in accordance with Australian privacy law.
5. Photography and Consent
Before and after photos may be taken for treatment assessment and progress tracking. These photos will not be used in marketing materials without your separate, explicit written consent. You may withdraw consent at any time by contacting us.
6. Storage and Security
Your personal information is stored securely. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. Digital records are password protected and access is restricted to authorised personnel.
7. Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations, including any applicable statute of limitations for health records.
8. Access and Correction
You have the right to access the personal information we hold about you and to request corrections where information is inaccurate or incomplete. To make a request, contact us at the details below. We will respond within a reasonable timeframe.
9. Marketing Communications
Where you have consented, we may send promotional communications about our services. You can opt out at any time by using the unsubscribe link in any email or by contacting us directly.
10. Complaints
If you believe your privacy has been breached, please contact us directly. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Contact Us
Manowai Rituals
Palm Beach, Queensland, Australia
Email: aloha@manowai.com.au
Phone: 0433 696 539
12. Changes to This Policy
We may update this policy from time to time. The current version will always be published on our website. Continued use of our services following any update constitutes acceptance of the revised policy.